Made for South African buyers. Every price in rand, read from the vendor.
In depth review
Freshworks Inc. · CRM software
A capable mid priced CRM from Freshworks, with three clear tiers and a 21 day trial.
Freshsales is the CRM from Freshworks. Its pricing page lists three tiers billed annually: Growth at about R151, Pro at about R652 and Enterprise at about R987 per user a month, with a 21 day trial of the fully loaded CRM. Every paid plan includes 500 AI sessions, and branded documents and the Freddy AI Agent cost extra.
Growth
About R151
Per user a month, billed annually
Pro
About R652
Per user a month
Enterprise
About R987
Per user a month
Free trial
21 days
The fully loaded CRM
AI sessions included
500
Every paid plan
Customers
74,000 plus
Freshworks' own count, across its products
Figures marked as a vendor's own are that vendor's claims about itself and are not tested here.
Every plan Freshsales lists, in rand, with a button to Freshworks Inc.'s own pricing page.
Plan
R149
per user a month
Billed annually. Kanban view, lifecycle stages, chat, email and phone.
Plan
R645
per user a month
Billed annually. Adds contact scoring, deal insights and sales sequences.
Plan
R976
per user a month
Billed annually. Adds forecasting insights, custom modules and audit logs.
Each button opens Freshworks Inc.'s own page in a new tab, where you buy or sign up. Prices are the vendor's, shown in rand.
Freshsales lists 3 priced plans: Growth at R149 /user, Pro at R645 /user, Enterprise at R976 /user. Every figure is shown in rand, converted from the vendor's own price at the day's reference rate.
The vendor does not say whether VAT is in these figures, so ask before you set them beside a price that does. South African VAT is 15 percent.
Branded documents are about R318 per user and the Freddy AI Agent about R820 per 100 sessions. Every paid plan includes 500 AI sessions.
Read from freshworks.com/crm/pricing on 11 October 2026.
A plan priced per user or per employee shows the price of one. Both VAT footings are shown where the vendor states its basis.
1 user
5 users
10 users
25 users
50 users
The price per head multiplied by the size of the team. Volume discounts, minimum seats and add ons are not included.
The price per head multiplied by the size of the team. Volume discounts, minimum seats and add ons are not included.
| Users | Growth | Pro | Enterprise |
|---|---|---|---|
| 1 | R149 | R645 | R976 |
| 5 | R744 | R3 224 | R4 878 |
| 10 | R1 488 | R6 448 | R9 755 |
| 15 | R2 232 | R9 673 | R14 633 |
| 20 | R2 976 | R12 897 | R19 511 |
| 25 | R3 720 | R16 121 | R24 388 |
| 30 | R4 464 | R19 345 | R29 266 |
| 40 | R5 952 | R25 794 | R39 021 |
| 50 | R7 440 | R32 242 | R48 776 |
Added to the plan price. A bill with several extras can be a multiple of the headline.
All prices are in rand. Where a vendor lists in dollars, pounds or euros we convert at R16.53 per US dollar, R21.86 per pound and R18.53 per euro (European Central Bank reference rates, via Frankfurter, 9 OCT 2026).
Amounts written out in the text of this review are at the reference rate of 2 October 2026. The charts and the calculator use the rates above, so a figure can differ by a rand or two.
Pick a plan, your team size and any extras. It adds Freshsales's own prices in rand and shows the month and the year, with VAT in and out where the vendor states its basis.
Your bill
R1 488.10
a month, as the vendor lists it
The vendor does not say whether VAT is in its price, so none is added or taken out.
The plan and extras you chose, at each team size. A plan is left out at a size the vendor does not sell it for.
| Users | Your bill a month |
|---|---|
| 1 | R149 |
| 5 | R744 |
| 10 | R1 488 |
| 15 | R2 232 |
| 20 | R2 976 |
| 25 | R3 720 |
| 30 | R4 464 |
| 40 | R5 952 |
| 50 | R7 440 |
Opens Freshworks Inc.'s own page in a new tab. Nothing is bought on this site.
From R149 /user /mo
Starting prices of the priced products in the same category, cheapest first. This is a price sort, not a ranking: the cheapest product is not the best one, and some are priced per user, some per month and some excluding VAT.
Bar lengths use a square root scale, so a very high price does not flatten the rest. The figures are exact.
The middle starting price of the paid products here is R190.
Price on request, so not charted: Sage CRM.
Positions use a square root scale, so a very high price does not flatten the rest. The figures are exact.
A dot is one plan. Free plans and plans on request have no price to place. A per user price is the price of one user.
A founding year says how long a company has existed. It says nothing about how good the product is.
An official video from Freshworks on YouTube. Software Register did not make or edit them. They are the vendor's own account of the product, so read them beside the prices and limits on this page.
What Freshsales is
Overview, 3:43, published 10 June 2024. From the Freshworks channel on YouTube.
A video loads from YouTube only when you press play. The still picture before that comes from YouTube's image servers.
Freshsales is a sales CRM for startups and small to mid sized businesses. Growth is described as built for teams that want a Kanban view, contact lifecycle stages, chat, email and phone, email templates, custom fields and basic workflows. Pro is for growing and mid sized businesses and adds contact scoring, deal insights, custom sales activities, territory management and sales sequences. Enterprise is for mid to large businesses and adds forecasting insights, field level permissions, custom modules, a sandbox and audit logs.
The price per user climbs quickly once you want forecasting, and add ons for AI sessions and documents can surprise a budget. There is no South African billing or support information on the pricing page.
Strengths
Limits
Best for
Think twice if
In short
A well specified CRM at a fair mid market price. Take the 21 day trial and check which tier holds the features you need before you price the team.
Start where the vendor sells it, and keep this page open beside you for the limits.
From R149 /user /mo
The pricing page lists three paid tiers and a 21 day trial, and no free plan.
Freshsales starts at R149 /user per user a month. It lists 3 priced plans, from R149 /user to R976 /user.
The vendor's page does not say whether VAT is included, so we show the plain figure and do not guess. Ask before you compare it with a price that states its basis.
Yes: Freshsales offers a free trial.
Available to South African businesses online, with the price shown here in rand.
On this register the closest are HubSpot, Pipedrive, Sage CRM, Salesforce Sales Cloud, Zoho CRM. Each has its own page, and the compare tool sets any two side by side.
South African guides that help you weigh Freshsales: what the rules ask, what to test and what to put in writing.
Priced per user, mostly in dollars
A CRM is priced per user, usually in dollars, and it holds your customers' details. What it costs in rand when the team grows, what POPIA asks of how you use it and what to test before you move your pipeline.
Read the guideSoftware Register
Where your customers' data lives, and who can touch it
Your customers' and employees' details sit in the software you choose. The law makes you responsible for them, and the vendor is acting for you. Here are the questions to put to a vendor before you hand over the data.
Read the guideStart at R0, and know where it stops
11 products start at zero. A free tier is a way in. Here is what to check before you build on one.
Read the guideEvery price and fact on this page was read from Freshworks Inc.'s own pages, researched on 11 October 2026. A figure the vendor states about itself is marked as the vendor's. This review gives no score and no rank, and a vendor cannot pay to change it. Read how the register works.
Something wrong on this page? Suggest a correction, with a link to the vendor's page that shows it.
Freshsales is priced as above. Go to the vendor to buy or to ask, or compare it with another product first.
From R149 /user /mo
Use Freshsales? Tell other South African buyers what it does well, where it falls short and who it suits. An editor reads each review before it appears, and it is published as written.
Freshsales
From R149 /user /mo
